Mail to dev team in the ticketing process
Mail is sent:
- when new ticket is created
- when a new ticket has been reviewed by a mod and escalated to the dev team
Check this page for an overview of the flow.
Mail format
| Field | Example of value | Description | Format |
|---|---|---|---|
| "message" | ticket | Always "ticket" | String |
| "issueRef" | ZEH-105 | Unique identifier of the ticket | ID (String) |
| "creationDate" | 28/06/2021 10:28:19 | Date and time of creation (Western Europe) | String/date |
| "dateFormat" | dd/MM/yyyy hh:mm:ss | (for info) Format of the date | String |
| "issueType" | StuckTX | ID of ticket type (other types don't generate yet a ticket, like a bug report, UI improvment, etc) | ID (string) |
| "issueStatusID" | 10020 | ID of the status 10020 = "New", 10022 = "Escalated to Discord" | ID (number) |
| "issueStatusLabel" | New | (for info) Label of the status corresponding to the ID | String |
| "originChain" | Polygon | Origin chain of the transfer | ID (string) |
| "destinationChain" | Avalanche | Destination chain of the transfer | ID (string) |
| "token" | ZERO | Token transferred | Free text (string) |
| "txID" | https://polygonscan.com/tx/0xxxxxxxxxx | URL of the TX ID | URL |
Example of a mail sent in case of a new ticket:
{
"message": "ticket",
"issueRef": "ZEH-105",
"creationDate": "28/06/2021 10:28:19",
"dateFormat": "dd/MM/yyyy hh:mm:ss",
"issueType": "StuckTX",
"issueStatusID": "10020",
"issueStatusLabel": "New",
"originChain": "Polygon",
"destinationChain": "Avalanche",
"token": "zero",
"txID": "https://polygonscan.com/tx/0x2858ef7bc5d2425ba51502e8524b018136c51a59c0f9857caefac884f102026d"
}
Example of a mail sent in case of an escalated ticket:
{
"message": "ticket",
"issueRef": "ZEH-104",
"creationDate": "28/06/2021 10:27:07",
"dateFormat": "dd/MM/yyyy hh:mm:ss",
"issueType": "StuckTX",
"issueStatusID": "10022",
"issueStatusLabel": "Escalated to Discord",
"originChain": "BSC",
"destinationChain": "Avalanche",
"token": "zero",
"txID": "https://bscscan.com/tx/0x448a01841d04cbaebeb9ea2bbb032092c25b79789c47d5491cb43bc18e78d5de"
}